1. Customer Service Helpline : For any queries, our customer service helpline (+91-124-4005486) is open from Monday to Saturday 10:00 hrs to 17:00 hrs. The helpline is closed on Sundays and National Holidays, but you may write to us on toys@jaishreeexports.com and we will try our best to resolve queries as soon as possible.
2. Cancellation by Customer: You as a customer can cancel your order before we ship the order by informing our customer care department at toys@jaishreeexports.com your refund will be processed accordingly.
3. Damage Product Received – Incase you claim to have received a damaged product, it needs to be informed to us within 24 hours of delivery accompanies with the actual unboxing video. Any return request without unboxing video will not be entertained. Note: Unboxing video is mandatory absence of which claims related to the product (Defect, Damage or receipt of wrong product)  return and delivery related queries will not be entertained / taken into consideration. Absence of unboxing video itself confirms  that the product is delivered securely and you have no objection related to the quality of the product. 
4. Return & Refunds: We accept return requests on all our products. Return requests placed after 24 hours will be on case basis only and hence we do not have any preset policy for the same.
5. Used Product: A product cannot be returned once it has been used, worn out or torn/damaged. Please ensure that the product is in original condition and unused. You need to return the product with all the price tags, original packing, labels and invoice. In case of yoyos/kendamas in blister packing, the same should be completely unopened. If an opened blister packing is returned we would not be able to accept the same. ANY PRODUCT THAT IS USED IS NOT ELIGIBLE FOR RETURN / REFUND.
6. Suspect Damage: We ensure that the product is packaged properly to avoid any damage to the outer packing. Get in touch with our customer care at +91-124-4005486 (Monday to Saturday: 10:00 hrs to 17:00 hrs) within 24 hours of delivery of the product, in case the product arrives damaged.
7. Defective Product: We ensure each product is checked & carefully packaged prior to shipping. In case, you get a defective or damaged product from our side, we will return or replace it. Please pursue the following process for returning an item purchased from Yoyofactory.in. Call us at +91-124-4005486 and provide your Order details with your Order-ID number. Our team will confirm about your return request ASAP. The team will inform you about the product returning process.
8. Incorrect Product: Please note that if an Incorrect Product(s) is handed over by you to our Courier Service Partner, Yoyofactory.in shall not be responsible for any loss/damage/theft caused to such incorrect product while in transit or otherwise.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. Do also make sure you are returning the product for a genuine reason.